{"id":2793,"date":"2025-10-22T23:40:37","date_gmt":"2025-10-22T15:40:37","guid":{"rendered":"https:\/\/rudhva.my\/?page_id=2793"},"modified":"2025-10-25T17:48:42","modified_gmt":"2025-10-25T09:48:42","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/rudhva.my\/ms\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\t\t
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Return & Refund Policy - Rudhva Skincare.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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At RUDHVA, customer satisfaction and trust are our highest priority. To ensure transparency and fairness, we have outlined the following Refund & Return Policy for all RUDHVA skincare products.<\/p>

This policy is designed to protect genuine customers while preventing misuse. By purchasing our products, you agree to the terms below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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REFUND ELIGIBILITY & CONDITIONS<\/strong><\/p>

  1. Notification<\/strong>
    \u2022 Customers must notify us within the first 24 hours (1 day) after receiving the product if they wish to request a refund or report an issue.
    \u2022 Refund requests after this period may not be entertained.<\/p><\/li>

  2. Proof of Issue<\/strong>
    \u2022 Customers are required to provide clear photos or videos of the affected product\/area for our review.
    \u2022 For skin-related concerns, images of the affected area may be requested (excluding sensitive areas).<\/p><\/li>

  3. Product Usage<\/strong>
    \u2022 During use, some customers may experience a normal \u201cHealing or Adjustment Phase\u201d, such as dryness, mild flaking, or tingling sensations.
    \u2022 This is part of the natural skin renewal process as old skin cells shed and new ones regenerate.
    \u2022 Refunds will not be approved for cases falling under normal skin adjustment.<\/p><\/li>

  4. Return of Product<\/strong>
    \u2022 Customers must return the used\/unused product packaging (including empty tubes\/jars) to the address provided by our team.
    \u2022 Shipping costs for returns are the responsibility of the customer.<\/p><\/li>

  5. Processing Fee<\/strong>
    \u2022 A small processing fee of RM10 (Peninsular Malaysia) or RM19 (Sabah\/Sarawak) will be deducted from the total refund.
    \u2022 The balance will be refunded to the customer\u2019s account within 7 working days after returned items are received and verified.<\/p><\/li><\/ol>

    RETURN POLICY FOR DAMAGED OR LOST PARCELS<\/strong><\/p>

    1. Damaged Items<\/strong>
      \u2022 If products are received in damaged condition due to courier handling, customers must report immediately with photo\/video evidence.
      \u2022 A replacement will be arranged at no extra cost.<\/p><\/li>

    2. Lost Parcels<\/strong>
      \u2022 If a parcel is lost in transit, we will verify with the courier provider.
      \u2022 Once confirmed, a replacement or full refund will be issued.<\/p><\/li><\/ol>

      Non-Refundable Cases<\/strong>
      \u2022 Products purchased from unauthorized sellers, resellers, or fake accounts (only purchases from our official website, TikTok Official Store, or RUDHVA Clinic HQ are eligible).
      \u2022 Opened\/used products beyond the trial period (more than 3 weeks without reporting).
      \u2022 Failure to follow the recommended usage instructions provided.<\/p>

      Customer Support<\/strong>
      For all refund or return requests, kindly WhatsApp our official RUDHVA support line at: +6012-889 2098.
      Provide us [Order Number] + [Name] + [Contact Number].
      Our team will review your request and guide you through the return process.<\/p>

      Example:<\/strong>
      FOR REFUND | 001 | Siti Nurhaliza | 012-345 000<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Return & Refund Policy – Rudhva Skincare. At RUDHVA, customer satisfaction and trust are our highest priority. To ensure transparency and fairness, we have outlined the following Refund & Return Policy for all RUDHVA skincare products. This policy is designed to protect genuine customers while preventing misuse. By purchasing our products, you agree to the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2793","page","type-page","status-publish","hentry"],"yoast_head":"\nReturn and Refund Policy - Rudhva<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rudhva.my\/ms\/return-and-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and Refund Policy - Rudhva\" \/>\n<meta property=\"og:description\" content=\"Return & Refund Policy – Rudhva Skincare. At RUDHVA, customer satisfaction and trust are our highest priority. 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