Introduction
This Shipping Policy outlines how Rudhva Healthcare Sdn. Bhd. (“we”, “us”, “our”) manages the processing, handling, and delivery of all orders placed through our official website and authorized sales channels.
Shipping Coverage
We currently ship within Malaysia, including both Peninsular Malaysia and East Malaysia (Sabah & Sarawak).
International shipping is not available at this time.
Shipping Fee
We offer a flat rate shipping fee of RM10 for all orders within Malaysia, regardless of weight or location.
Any promotional free shipping offers will be clearly stated on our website or during checkout.
Order Processing Time
All confirmed orders are processed within 1–3 working days after successful payment verification.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Timeframe
Estimated delivery times are as follows:
– Peninsular Malaysia: 2–5 working days after dispatch
– Sabah & Sarawak: 3–7 working days after dispatch
Delivery duration may vary due to courier schedules, weather conditions, or unforeseen circumstances.
Shipping Partners
We work with reputable courier services to ensure timely and safe delivery of your parcels.
Our trusted shipping partners include J&T Express, Pos Laju, Ninja Van, and DHL eCommerce.
Once your order has been shipped, a tracking number will be provided via email or WhatsApp for your convenience.
Tracking Your Order
Customers may track their parcel status using the tracking number provided after shipment.
Please allow up to 24 hours for tracking updates to appear after dispatch.
Delayed Delivery
While we strive for on-time delivery, delays may occur due to high order volumes, courier issues, or external factors beyond our control.
We appreciate your patience and understanding in such cases.
Damaged or Lost Parcels
If your parcel arrives damaged or is lost during transit, please contact our support team immediately.
Provide your order number, full name, and clear photo or video evidence for verification.
We will assist you in arranging a replacement or compensation as applicable.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
We are not liable for parcels delayed or lost due to incorrect or incomplete addresses provided by the customer.
If a parcel is returned to us due to inaccurate information, a reshipping fee will apply.
Changes or Cancellations
Once an order has been processed or shipped, changes or cancellations cannot be made.
If you wish to update your order details, please contact our support team as soon as possible before the order is shipped.
Governing Law
This Shipping Policy shall be governed by and construed in accordance with the laws of Malaysia.
Any disputes arising from or related to shipping and delivery shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Hubungi Kami
For any shipping related inquiries or assistance, please contact our team at:
Email: rudhva.my@gmail.com
Phone: +6012-889 2098
Address: No. 26G, Jalan Aman Tiara 8, Triana Tropicana Aman, Bandar Rimbayu, 42500 Telok Panglima Garang, Selangor, Malaysia.
