At RUDHVA, customer satisfaction and trust are our highest priority. To ensure transparency and fairness, we have outlined the following Refund & Return Policy for all RUDHVA skincare products.
This policy is designed to protect genuine customers while preventing misuse. By purchasing our products, you agree to the terms below.
REFUND ELIGIBILITY & CONDITIONS
Notification
• Customers must notify us within the first 24 hours (1 day) after receiving the product if they wish to request a refund or report an issue.
• Refund requests after this period may not be entertained.
Proof of Issue
• Customers are required to provide clear photos or videos of the affected product/area for our review.
• For skin-related concerns, images of the affected area may be requested (excluding sensitive areas).
Product Usage
• During use, some customers may experience a normal “Healing or Adjustment Phase”, such as dryness, mild flaking, or tingling sensations.
• This is part of the natural skin renewal process as old skin cells shed and new ones regenerate.
• Refunds will not be approved for cases falling under normal skin adjustment.
Return of Product
• Customers must return the used/unused product packaging (including empty tubes/jars) to the address provided by our team.
• Shipping costs for returns are the responsibility of the customer.
Processing Fee
• A small processing fee of RM10 (Peninsular Malaysia) or RM19 (Sabah/Sarawak) will be deducted from the total refund.
• The balance will be refunded to the customer’s account within 7 working days after returned items are received and verified.
RETURN POLICY FOR DAMAGED OR LOST PARCELS
Damaged Items
• If products are received in damaged condition due to courier handling, customers must report immediately with photo/video evidence.
• A replacement will be arranged at no extra cost.
Lost Parcels
• If a parcel is lost in transit, we will verify with the courier provider.
• Once confirmed, a replacement or full refund will be issued.
Non-Refundable Cases
• Products purchased from unauthorized sellers, resellers, or fake accounts (only purchases from our official website, TikTok Official Store, or RUDHVA Clinic HQ are eligible).
• Opened/used products beyond the trial period (more than 3 weeks without reporting).
• Failure to follow the recommended usage instructions provided.
Customer Support
For all refund or return requests, kindly WhatsApp our official RUDHVA support line at: +6012-889 2098.
Provide us [Order Number] + [Name] + [Contact Number].
Our team will review your request and guide you through the return process.
Example:
FOR REFUND | 001 | Siti Nurhaliza | 012-345 000
